amintado/yii2-ticket

A ticket system for Yii2 websites

yii2-ticket

The ticket system for yii2, _(*1)

The stable version 1.0.8 has been released

1.0.8
     Minor changes

Released stable version 1.0.7

1.0.7
    Changed design

1.0.6
    Added attachment images.
    Added ticket creation from the admin panel.
    Add prefixo table.
    Fixed routing.

1.0.5
    Removed notifications about closed tickets.
    Removed unnecessary code.
    Sending mail is transferred to the model.

1.0.4
    Added download of images.

Install composer require "amintado/yii2-ticket:1.0.8"

Add to project

'ticket' => [
            'class'         => amintado\ticket\Module::className(),
        ],

Be sure to add in AppAssets section in js the link on bootstrap.js, _(*2)

 public $js = [
        /** Other scripts */
        '//maxcdn.bootstrapcdn.com/bootstrap/3.3.7/js/bootstrap.js',
    ];

GET routes

index.php?r=ticket/
index.php?r=ticket/admin/index

Override class

'ticket' => [
            'class'         => amintado\ticket\Module::className(),
            'controllerMap' => [
                'admin' => [
                    'class' => \app\controllers\TicketAdminController::class,
                ],
            ],
        ],

Override views

'view'         => [
            'theme' => [
                'pathMap' => [
                    '@amintado/ticket/views' => '@app/views/ticket',
                ],
            ],
        ],

The status of the ticket

TicketHead::OPEN = 0 - Open, _(*3)

TicketHead::WAIT = 1 - Waiting, _(*4)

TicketHead::ANSWER = 2 - Answered, _(*5)

TicketHead::CLOSED = 3 - Closed, _(*6)

Available methods

TicketHead::getNewTicketCount(), _(*7)

Returns a count of all tickets with the status "0" или "1", _(*8)

TicketHead::getNewTicketCountUser($status), _(*9)

Returns the number teketo for the current user, by default all statuses are equal to "0", _(*10)

Migration

yii migrate --migrationPath=@vendor/amintado/yii2-ticket/migrations

Configuration of the module

$mailSendAnswer = true, email will be sent notifications about the answer

$subjectAnswer = string Subject line of email response

$userModel = model Object user

$qq = array of Array of departments to which the issue

$admin = array of Array administrators

Public part

, _(*11)

Creating a ticket

, _(*12)

Question-Answer

, _(*13)

Admin

, _(*14)

Admin-Answer

, _(*15)

Admin Creating a ticket

, _(*16)