liuggio/help-desk-bundle

Provides help desk and ticketing system for support your customer, this is a #Symfony2 Bundles

Sunday, April 3, 2016
by IanDominey
Repository
2 Watchers
0 Stars
4,195 Installations

JavaScript
0 Dependents
0 Suggesters
12 Forks
0 Open issues
2 Versions
5 % Grown

HelpDeskBundle

Develpment status. Release will be on july., _(*1)

** This bundle is not working yet!!! **, _(*2)

The objective of this bundle is support the Help desk., _(*3)

Open source support ticket system. (Symfony2 bundle), _(*4)

See wiki, _(*5)

https://github.com/liuggio/HelpDeskBundle/wiki/Concept-key-RFC, _(*6)

Install this bundle as always :), _(*7)

Composer: add to your composer

1 Add the following entry to composer.json the run composer.phar install., _(*8)

``` json, _(*9)

"liuggio/help-desk-bundle": "dev-master", _(*10)


2 Register the bundle in ``app/AppKernel.php``

``` php
    $bundles = array(
        // ...
        new Liuggio\HelpDeskBundle\LiuggioHelpDeskBundle(),
    );

3 Add to app/config/routing.yml, _(*11)

``` yaml, _(*12)

LiuggioHelpDeskBundle_customer_care_ticket: resource: "@LiuggioHelpDeskBundle/Resources/config/routing.yml" prefix: /help-desk, _(*13)

```, _(*14)

or, _(*15)

``` yaml, _(*16)

myLiuggioHelpDeskBundle_customer_care_ticket: resource: "@LiuggioHelpDeskBundle/Resources/config/routing/user.yml" prefix: /help-desk/my, _(*17)

myLiuggioHelpDeskBundle_customer_care_operator_ticket: resource: "@LiuggioHelpDeskBundle/Resources/config/routing/operator.yml" prefix: /help-desk/operator, _(*18)



4 Add the following entries to config.yml
``` yaml

liuggio_help_desk:
    object_manager: 'doctrine.odm.mongodb.document_manager' #or orm
    class:
        ticket: Liuggio\HelpDeskBundle\Entity\Ticket      #optional
        comment: Liuggio\HelpDeskBundle\Entity\Comment    #optional
        category: Liuggio\HelpDeskBundle\Entity\Category  #optional
        user:     YOUR/NAMESPACE/ENTITY/CLASS
    email:
        sender: terravision-developers@googlegroups.com
        subject_prefix: '[help Desk]'                     #optional

5 Add the following entries to security.yml, _(*19)

security:
    //...
    acl:
        connection: default

access_control:
    //...
    # HelpDesk Ticket system
    - { path: ^/help-desk/operator, role: [ROLE_HELP_DESK_OPERATOR, ROLE_ADMIN] }
    - { path: ^/help-desk/, role: [IS_AUTHENTICATED_FULLY]}

** You have to create your own user entity see sonata user bundle **, _(*20)