uvdesk/prestashop-uvdesk-integration

Connect your Prestashop site with UVdesk helpdesk system

UVdesk

Uvdesk Is an online SAAS based customer support help-desk software which allows customers to communicate over email , Social media with task management., _(*1)

UVdesk module for Prestashop

Using this module, you can integrate UVdesk with your Prestashop site. From where - Customer can Create Ticket from my account page - Customer can View Ticket List by Open, Pending, Closed etc. - Customer can Reply on ticket with attachment. - Customer can add and delete Collaborator for ticket. - Admin can view ticket list by Open, Pending, Closed etc. - Admin can reply on ticket with attachment. - Admin can delete tickets. - Admin can check tickets by Labels ie All, unassgined, trashed etc. - Admin can filter tickets by agent, customer, type etc. - Admin can Assign ticket to agent., _(*2)

Documentation

If you are having trouble understanding workflow of this module then this is for you :) How to use. , _(*3)

Installation

Manual Installation: - Unzip the main module directory. - Choose your prestashop version and create a zip file for it. - Upload zip file from your prestashop admin panel and your are good to go., _(*4)

Contributing

This is an open source project. If you'd like to contribute - Fork it. - Add your branch using git checkout -b your-branch - Add your changes and commit git commit -m "your changes - Push to your branch git push -u origin your-branch - Create new pull request., _(*5)