2017 © Pedro Peláez
 

package support

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 which integrates smoothly with Laravel default users and auth system

image

aagroup/support

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 which integrates smoothly with Laravel default users and auth system

  • Saturday, July 21, 2018
  • by albertonio
  • Repository
  • 0 Watchers
  • 0 Stars
  • 0 Installations
  • PHP
  • 0 Dependents
  • 0 Suggesters
  • 232 Forks
  • 0 Open issues
  • 49 Versions
  • 0 % Grown

The README.md

Ticketit

A simple helpdesk tickets system for Laravel 5.1+ (5.1, 5.2, 5.3, 5.4, 5.5 and 5.6) which integrates smoothly with Laravel default users and auth system. It will integrate into your current Laravel project within minutes, and you can offer your customers and your team a nice and simple support ticket system., (*1)

Features:

  1. Three main users roles users, agents, and admins
  2. Users can create tickets, keep track of their tickets status, giving comments, and close their own tickets (access permissions are configurable)
  3. Auto assigning agents to tickets, the system searches for agents in specific department and auto select the agent with lowest queue
  4. Simple admin panel
  5. Localization (Arabic, Brazilian Portuguese, Deutsch (German), English, Farsi, French, Hungarian, Italian, Persian, Russian, and Spanish language packs are included)
  6. Very simple installation and integration process
  7. Admin dashboard with statistics and performance tracking graphs
  8. Simple text editor for tickets descriptions and comments allows images upload

Full features list (12+) and screen shots, (*2)

Quick installation

If you'd like to install Ticketit as a standalone app, use our quick installer. This is a Laravel application pre-configured to work with Ticketit. Using the quick installer minimises the efforts and knowledge about Laravel needed to install Ticketit., (*3)

However if you'd like to include Ticketit in your existing project, skip to the next section., (*4)

Installation (manual):

Requirements

First Make sure you have got this Laravel setup working:, (*5)

  1. Laravel 5.1+
  2. Users table
  3. Laravel email configuration
  4. Bootstrap 3, or Bootstrap 4
  5. Jquery

Dependents that are getting installed and configured automatically by Ticketit (no action required from you), (*6)

  1. LaravelCollective HTML
  2. Laravel Datatables
  3. HTML Purifier

Installation steps (4-8 minutes)

Step 1. Run this code via your terminal (1-2 minutes), (*7)

composer require 'kordy/ticketit:0.*'

Step 2. After install, you have to add this line on your config/app.php in Service Providers section (1-2 minutes)., (*8)

Kordy\Ticketit\TicketitServiceProvider::class,

Step 3. Check if App\User exists, (*9)

Step 4. Make sure you have authentication set up. In 5.2+, you can use php artisan make:auth, (*10)

Step 5. Setting up your master view for Ticketit integration (1-2 minutes), (*11)

Step 6. Register at least one user into the system and log it in., (*12)

Step 7. Go ahead to http://your-project-url/tickets-install to finalize the installation (1-2 minutes), (*13)

Default ticketit front route: http://your-project-url/tickets, (*14)

Default ticketit admin route: http://your-project-url/tickets-admin, (*15)

Notes:, (*16)

Make sure you have created at least one status, one prority, and one category before you start creating tickets., (*17)

If you move your installation folder to another path (or server), you need to update the row with slug='routes' in table ticketit_settings. After that, don't forget to flush the entire cache., (*18)

Upgrading to v0.4

After upgrading from 0.3.* to 0.4, visit url http://your-project-url/tickets-upgrade. This adds new rows to the config table automatically., (*19)

Documentation

Ticketit Wiki, (*20)

Support:

Review features requests, give your feedback, suggest features, report issues, (*21)

Live Demo

http://ticketit.kordy.info/tickets, (*22)

Project contributors (the project heros):

Big thank you for all active people who took from their time to give their feedback and suggestions, they helped a lot to improve Ticketit for all of us., (*23)

https://github.com/thekordy/ticketit/graphs/contributors, (*24)

Download statistics

statistics, (*25)

The Versions

21/07 2018

0.2.x-dev

0.2.9999999.9999999-dev

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Alberto Esquitino
by Antonio M A

laravel support ticket helpdesk

09/07 2018

dev-analysis-XpDDaL

dev-analysis-XpDDaL

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

19/06 2018

dev-analysis-q2LeEd

dev-analysis-q2LeEd

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

19/06 2018

v0.4.1

0.4.1.0

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

13/06 2018

v0.4.0

0.4.0.0

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

12/06 2018

dev-bootstrap4

dev-bootstrap4

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

14/05 2018

v0.3.13

0.3.13.0

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

13/02 2018

v0.3.12

0.3.12.0

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

13/02 2018

dev-zero-point-two-56

dev-zero-point-two-56

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

18/01 2018

v0.3.11

0.3.11.0

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4 and 5.5 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

18/01 2018

v0.3.11-RC1

0.3.11.0-RC1

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3, 5.4 and 5.5 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

31/08 2017

v0.3.10

0.3.10.0

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3 and 5.4 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

31/08 2017

dev-zero-point-two-55

dev-zero-point-two-55

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3 and 5.4 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

18/08 2017

v0.3.9

0.3.9.0

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3 and 5.4 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

05/08 2017

v0.3.8

0.3.8.0

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3 and 5.4 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

20/06 2017

v0.3.7

0.3.7.0

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3 and 5.4 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

23/05 2017

v0.3.6

0.3.6.0

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3 and 5.4 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

23/02 2017

v0.3.5

0.3.5.0

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3 and 5.4 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

29/01 2017

v0.3.4

0.3.4.0

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3 and 5.4 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

28/01 2017

dev-zero-point-two-54

dev-zero-point-two-54

A simple helpdesk tickets system for Laravel 5.1, 5.2, 5.3 and 5.4 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

21/12 2016

v0.3.3

0.3.3.0

A simple helpdesk tickets system for Laravel 5.1, 5.2 and 5.3 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

14/11 2016

v0.3.2

0.3.2.0

A simple helpdesk tickets system for Laravel 5.1, 5.2 and 5.3 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

22/09 2016

v0.3.1

0.3.1.0

A simple helpdesk tickets system for Laravel 5.1, 5.2 and 5.3 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

by Balázs Kovács

laravel support ticket helpdesk

12/09 2016

2.1.x-dev

2.1.9999999.9999999-dev

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

The Development Requires

laravel support ticket helpdesk

29/08 2016

v0.3.0

0.3.0.0

A simple helpdesk tickets system for Laravel 5.1, 5.2 and 5.3 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

30/07 2016

2.0.x-dev

2.0.9999999.9999999-dev

A simple helpdesk tickets system for Laravel 5.1 and 5.2 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

The Development Requires

laravel support ticket helpdesk

21/07 2016

1.0.x-dev

1.0.9999999.9999999-dev

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

18/07 2016

v0.2.9

0.2.9.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

01/07 2016

v0.2.8

0.2.8.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

27/06 2016

v0.2.7

0.2.7.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

27/06 2016

dev-kebian-0.2

dev-kebian-0.2

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

21/06 2016

v0.2.6

0.2.6.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

07/05 2016

dev-upstream/2.0

dev-upstream/2.0

A simple helpdesk tickets system for Laravel 5.2 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

The Development Requires

laravel support ticket helpdesk

15/03 2016

v0.2.5

0.2.5.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

30/01 2016

v0.2.4

0.2.4.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

22/01 2016

v0.2.3

0.2.3.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

12/12 2015

v0.2.2

0.2.2.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

29/11 2015

v0.2.1

0.2.1.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

02/11 2015

v0.2.0

0.2.0.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

08/10 2015

0.1.x-dev

0.1.9999999.9999999-dev

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

08/10 2015

v0.1.1

0.1.1.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

06/10 2015

v0.1.0

0.1.0.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

28/09 2015

v0.0.7

0.0.7.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

26/09 2015

v0.0.6

0.0.6.0

A simple helpdesk tickets system for Laravel 5.1 which integrates smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

11/09 2015

v0.0.5

0.0.5.0

A simple helpdesk tickets system for Laravel 5.1 which integrats smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

06/09 2015

v0.0.4

0.0.4.0

A simple helpdesk tickets system for Laravel 5.1 which integrats smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

05/09 2015

v0.0.3

0.0.3.0

A simple helpdesk tickets system for Laravel 5.1 which integrats smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

01/09 2015

v0.0.2

0.0.2.0

A simple helpdesk tickets system for Laravel 5.1 which integrats smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk

13/08 2015

0.0.1

0.0.1.0

A simple helpdesk tickets system for Laravel 5.1 which integrats smoothly with Laravel default users and auth system

  Sources   Download

MIT

The Requires

 

laravel support ticket helpdesk