coldtrick/user_support

Offers different community master features to support your users

User Support

, _(*1)

Offers different community master features to support your users., _(*2)

Features

• Contextual Help: Write help text on the page where it applies, _(*3)

• Support Tickets, _(*4)

  • Allow your users to ask a question
  • Assign Support Staff to handle tickets
  • Get notifications when
    • A new ticket is (re) opened
    • A ticket is closed
    • A comment has been made on a ticket

• FAQ, _(*5)

  • add site and group FAQ's
  • promote support tickets to FAQ items
  • organize FAQ's with tags
  • search FAQ by multiple tags and free text search