EDD integration for Help Scout

Changed Callback URL, _(*1)

As of version 2.0, the Callback URL in Help Scout should be https://your-site.com/edd-helpscout-api/customer_info., _(*2)

Easy Digital Downloads integration for Help Scout is a WordPress plugin that will show customer information right from your Help Scout dashboard., _(*3)

Activating the plugin and configuring the integration will add the following information to your Help Scout dashboard:, _(*4)

The name of the customer and link to the profile page in EDD
All payments by the customer (email address must match)
A link to resent purchase receipts
All purchased "downloads"
The used payment method. Links to the transaction in PayPal or Stripe.

If using the Software Licensing add-on, the following information is shown as well:, _(*5)

License keys. Links to the Site Manager in Easy Digital Downloads.
Active sites, with a link to deactivate the license for the given site.

Installation

To get this up an running, you'll need to configure a few things in WordPress and Help Scout., _(*6)

WordPress

Upload the contents of edd-helpscout.zip to your plugins directory, which usually is /wp-content/plugins/.
Activate the Help Scout integration for Easy Digital Downloads plugin
Set the HELPSCOUT_SECRET_KEY constant in your /wp-config.php file. This should be a random string of 40 characters.

Example, _(*7)

define( 'HELPSCOUT_SECRET_KEY', 'your-random-string-of-forty-characters!' );

Help Scout

Go to the Help Scout custom app interface.
Enter the following settings.

Setting	Value
App Name	Easy Digital Downloads
Content Type	Dynamic Content
Callback URL	https://your-site.com/edd-helpscout-api/customer_info
Secret Key	The value of your HELPSCOUT_SECRET_KEY constant.

Testing the plugin locally.

You can set the plugin in some test mode. Set HELPSCOUT_DUMMY_DATA to true and HELPSCOUT_DUMMY_DATA_EMAIL to an email address in wp-config.php to let the plugin use dummy data. You can then call https://your-site.com/edd-helpscout-api/customer_info directly and get a reply based on the value of HELPSCOUT_DUMMY_DATA_EMAIL., _(*8)

Customization

The source code comes with plenty of hooks to add and change output and behavior., _(*9)

You can also override section templates by hosting your own version of them under wp-content/themes/{THEME}/edd-helpscout/. E.g., copy views/orders.php to wp-content/themes/{THEME}/edd-helpscout/orders.php to change the output of the orders in Help Scout., _(*10)